Privacy Policy
Your privacy matters to us at Onlineranvexor
Last updated: March 15, 2025
Introduction
At Onlineranvexor, we understand that your personal information is valuable and deserves protection. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our budgeting platform and financial education services.
We're committed to transparency in our data practices. This policy covers all interactions with our platform, from account creation to ongoing use of our budgeting tools and educational resources.
Information We Collect
Personal Information
When you create an account or use our services, we collect various types of information to provide you with personalized budgeting assistance:
- Name, email address, and phone number for account creation
- Financial information including income, expenses, and budgeting goals
- Banking connection details when you link accounts (encrypted and secure)
- Transaction data to help categorize and track spending patterns
- Profile preferences and customization settings
- Communication preferences and notification settings
Technical Information
We automatically collect certain technical information to improve our platform performance and security:
- IP address and geographic location data
- Device information including browser type and operating system
- Usage patterns and feature interaction data
- Session duration and frequency of platform visits
- Error logs and diagnostic information
How We Use Your Information
Primary Purpose: We use your data primarily to provide personalized budgeting assistance and financial education tailored to your specific situation and goals.
Service Provision
Your information helps us deliver core platform features including budget creation, expense tracking, and financial goal setting. We analyze your spending patterns to provide insights and recommendations.
We also use your data to customize educational content, suggesting relevant articles, webinars, and resources based on your financial situation and interests.
Communication and Support
We use your contact information to send important account updates, respond to support inquiries, and deliver educational content you've requested. You can control communication preferences in your account settings.
Data Type | Purpose | Retention Period |
---|---|---|
Account Information | User authentication and profile management | Duration of account plus 2 years |
Financial Data | Budgeting tools and financial insights | 7 years for tax purposes |
Usage Analytics | Platform improvement and feature development | 3 years in aggregated form |
Communication Records | Customer support and service improvement | 5 years |
Data Sharing and Third Parties
We maintain strict controls over data sharing and only work with trusted partners who meet our security standards. We never sell your personal information to third parties.
Service Providers
We share limited data with carefully selected service providers who help us operate our platform:
- Cloud hosting providers for secure data storage
- Payment processors for subscription and transaction handling
- Analytics services for platform performance monitoring
- Customer support tools for efficient issue resolution
- Email service providers for account communications
Legal Requirements
We may disclose your information when required by law, such as responding to court orders, government requests, or protecting our legal rights. We'll notify you of such requests unless legally prohibited.
Your Privacy Rights
Access Your Data
Request a copy of all personal information we have about you. We'll provide this in a readable format within 30 days.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your profile settings.
Delete Your Account
Request complete deletion of your account and associated data. Some information may be retained for legal compliance.
Limit Processing
Request that we limit how we process your data for specific purposes while maintaining essential account functions.
Data Portability
Export your data in a machine-readable format to transfer to another service provider if desired.
Withdraw Consent
Withdraw consent for data processing activities that require your explicit permission at any time.
Security Measures
We implement comprehensive security measures to protect your financial and personal information. Our security approach includes both technical and administrative safeguards.
Technical Security
All data transmission uses industry-standard SSL encryption. We employ multi-factor authentication, regular security audits, and automated threat detection systems to protect against unauthorized access.
Financial data is encrypted both in transit and at rest using AES-256 encryption. We maintain secure backups and disaster recovery procedures to ensure data availability.
Access Controls
Access to your personal information is restricted to authorized personnel who need it for legitimate business purposes. All staff undergo security training and sign confidentiality agreements.
International Data Transfers
While Onlineranvexor operates primarily in Canada, some of our service providers may process data internationally. We ensure all international transfers comply with applicable privacy laws and maintain adequate protection levels.
For transfers outside Canada, we use standard contractual clauses and adequacy decisions to ensure your data receives equivalent protection regardless of location.
Children's Privacy
Our platform is designed for adults and we do not knowingly collect information from individuals under 18. If we discover that we've inadvertently collected information from a minor, we'll delete it immediately.
Parents or guardians who believe their child has provided information to us should contact our privacy team immediately for prompt removal.
Changes to This Policy
We review and update this Privacy Policy regularly to reflect changes in our practices or legal requirements. Material changes will be communicated through email notification and prominent platform notices.
Continued use of our platform after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about our privacy practices.
Version Control: This policy version is effective as of March 15, 2025. Previous versions are available upon request for reference purposes.
Privacy Questions or Concerns?
Our privacy team is available to address any questions about this policy or our data practices.
Email: privacy@onlineranvexor.com
Phone: +1 (418) 338-4551
Mail: Privacy Officer, Onlineranvexor
200 - 2881 Garden St, Abbotsford, BC V2T 4X1, Canada
We respond to all privacy inquiries within 48 hours and provide resolution within 30 days.